Kuwait Orders

• Refund or exchange within 15 days of delivery.
• Item must be:
  • unused
  • unopened
  • in original packaging
  • in original condition

GCC Orders

• Refund/exchange requests accepted within 30 days of delivery due to potential shipping delays.
• Same condition requirements apply.

Non-Returnable Items

• Used items
• Opened hygiene-sensitive products
• Custom or special-order items
• Final sale items

Final Sale

Items marked Final Sale cannot be returned or exchanged.

Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours
• Provide photos
• We will arrange replacement or refund

Refund Method

• Refunds are issued via the original payment method where possible.
• Processing times depend on banks/payment providers.

Shipping Costs

• Delivery fees are non-refundable.
• Return shipping may be the customer’s responsibility unless the item is defective or incorrect.

• Contact
• For refund requests: tinkertailskw@gmail.com

Checkout Disclaimer (recommended popup)

By completing your purchase, you agree to:

• our refund timelines
• product hygiene restrictions
• shipping policies
• final sale terms

Last updated: February 2026

We want you and your pets to be happy with your purchase while maintaining hygiene and product integrity.